GUEST: Let’s be honest. Chatbots, in their current state, aren’t that great. They’re basically nothing more than glorified IVR systems. A viable chatbot solution without shortcomings doesn’t exist today, and the chatbots that exist are far from self-sufficient. The various solutions are either too simple to add any real value or too difficult to maintain. Without the […]
GUEST: Let’s be honest. Chatbots, in their current state, aren’t that great. They’re basically nothing more than glorified IVR systems. A viable chatbot solution without shortcomings doesn’t exist today, and the chatbots that exist are far from self-sufficient. The various solutions are either too simple to add any real value or too difficult to maintain. Without the […]
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